Terms & Conditions

Terms and conditions for all work done by SLA Compliance Unlimited, trading as Compliance Unltd:

  • All quotes are valid for fourteen (14) days, unless stated otherwise

  • Written acceptance of the work quoted on is required from the person responsible for the account before any work can proceed.
      • Email, scanned quote or WhatsApp are acceptable
      • State that you accept our quotation and our terms and conditions
      • Let us know which payment option you have chosen (For compliance related work during the transfer of a property only, otherwise COD is applicable)
      • In the event of the Client being a trust or company, the person accepting/signing on behalf of the trust/company confirms that he/she is duly authorised to enter into the Contract on behalf of the trust/company

    • By accepting the quotation, agreeing to work being done by us (Compliance Unltd), or allowing us onto your premises to attend to requested work, you also accept and agree to the below mentioned terms and conditions
    • Prices quoted are for work to be done during normal working hours: Monday to Friday 08:00 until 17:00, excluding public holidays
    • After hour fees will be added to the quotation/final invoice for work that cannot be done during normal working hours
    • Any changes to the scope of work, as requested by the client, will be invoiced accordingly. Telephonic instructions and requests while on site are deemed as official orders
    • Any standstill / delay caused by the Client shall be charged per hour of standstill as per our standard rates
    • On acceptance of the quote materials required will be ordered, should the client thereafter cancel the job a 20% cancellation fee will be charged on the ordered materials
    • Labour time is calculated per hour and a minimum charge of an hour is always applicable
    • Time estimates for carrying out and completing the specified work are estimated, and will be charged according to the actual time spent
    • Quotation is subject to change without notice should our suppliers change their prices
    • Prices quoted on imported products or parts are subject to exchange rate fluctuations
    • For project related work, we require progress payments at each stage of the installation and will be agreed upon before any work commences
    • For installations, maintenance and non-project related work, our payment terms are strictly cash on delivery upon completion of this work, with a 50% deposit required before the work commences. Remainder is due within 24 hours of completion. Same applies when the COD payment option is chosen for compliance certificate related repairs
    • Quotes larger than R20 000.00 will require a 75% deposit before materials are ordered and work commences
    • All solar inverters and backup quotes require an 80% deposit before materials are ordered and work commences
    • Certificates on inverters and generator installations only covers the connection done by us, not the entire installation
    • E&OE (Errors and Omissions Excepted)
    • Workmanship is guaranteed for 6 months from date of completion
    • Please note that after hours Leon and Andrew are available to deal with any emergency that may arise. Third party claims against us will not be accepted. Leon: 074 184 3644. Andrew: 076 129 4522
    • All geyser replacements and quotes will include ensuring that the geyser components and installation is up to the SANS regulations and City of Cape Town By-Laws
    • Compliance Inspections & Transfer of property
      • The installation will be inspected in accordance with the relevant regulation and by-laws, any items that do not comply with these codes will be quoted on
      • The quotation will only include compliance related issued, unless the seller requests that additional maintenance items must be included
      • The electrical certificate of compliance does not cover: light bulbs, maintenance irregularities, fixed appliances such as heater towel rails, under floor heating units, aircons, garage/gate motors, stoves, ovens, extractor fans, ceiling fans, geysers etc.
      • The plumbing schedule 4 certificate covers only what the City of Cape Town needs in order to make sure that no clean water is going to waste
      • When the certificate is required for the transfer of the sale, the payment of the account can come from the proceeds of the sale, however 15% of the total quote will be added to the final invoice
      • When the Proceeds of the sale payment option is chosen, the seller is still liable for the payment should it not be paid on registration via the attorneys
      • Should the transfer of your property take longer than 90 days from the issue of the Certificates of Compliance, the seller will be responsible for the settlement of the account with immediate effect, at the proceeds price as provided. The account can then no longer be settled by the conveyancing attorneys from the proceeds of the sale
      • Defects listed and quoted on are the only known issues at the time of inspection, the quote does not cover any unforeseen or hidden faults. If further faults become apparent during the repairs, we will advise the client accordingly, and cannot issue the certificate until these issues are rectified
      • Compliance Unltd cannot give a certificate or guarantee on work carried out by another service provider. The certificate must be signed by the authorised/registered person who does the work, or Compliance Unltd’s employees
    • Rental property payment agreement:
      • Agreement must be confirmed with all parties prior to work being attended to
      • Payment to be made by the 1st of the month from the property rental, unless an agreement is made directly with us
      • Agent must provide us with the owner’s authorisation before we will go ahead with the quoted work
      • Appliances supplied by us cannot be paid from the rental, they have to be paid up-front, before the work commences
      • Replacement of burst geysers can come from the rental, however if it is going through insurance, we have to be informed up front

    • Compliance Unltd cannot be held responsible for issues that occur after the inspection or repairs, or for any faults that are not related to work done by us
    • All possible care will be taken; however, we will not be responsible for damages beyond our reasonable control
    • Compliance Unltd cannot be held responsible for non-compliance with the regulations if we have not attended to the compliance certificates at the property, the current state of an installation, or previous workmanship not done by us
    • When animals are on the premises where Compliance Unltd are working, it is the client’s responsibility to keep them away from the service providers that are on the property. Should any animal on site harm the employee or subcontractor, the owner of said animal will be liable for all medical costs.
    • Where trenching is required, our quote assumes the soil is soft and unobstructed – should this not be the case an additional charge will be incurred to cover the extra labour involved
    • Where we are required to chase into walls or floors, we will patch/plaster as much as we can but do not guarantee the plaster work.
    • We are not qualified builders, pavers, tilers or carpenters; however, we will endeavour to close and put things back to the best of our ability. Professional services will be for the client’s own cost and arrangement
    • All materials used are SABS approved. Should there be a manufacturing fault, such defects shall fall under the relevant warranties from the suppliers, from which such materials have been procured. We reserve the right to charge labour to replace such materials
    • Until such time that the client has paid all fees and charges in full, ownership of all goods supplied by Compliance Unltd will remain under the ownership of Compliance Unltd, who will have right to re-possess any such goods which have not been paid for
    • In the event of payment being refused or withheld, we reserve the right to make use of an external company to recoup outstanding money owed to us, and the client will be held responsible for any charges involved
    • All guarantees fall away if changes are made to the installation by a third party
    • We reserve the right to modify or discontinue a service without notice at any time
    • Any complaints not lodged in writing to our office within 7 days, will not be recognised without merit. Such a claim will be dealt with by us on its merits and subject to manufacture terms
    • The Client hereby indemnifies Compliance Unltd in respect of any claim arising from any theft, loss, or damage to any property and/or injury or loss of life to any person arising either directly or indirectly from any act or omission on the part of Compliance Unltd and its employees
    • We reserve the right in our sole discretion to vary or amend these terms and conditions from time to time