Terms & Conditions

• “Compliance UnLTD” and “Compliance Unlimited” refer to SLA Compliance Unlimited (PTY) LTD (Registration number 2019/343394/07)
• By booking an appointment, accepting our quotation, agreeing to work being done by Compliance UnLTD (verbally or in writing), or allowing us onto your premises to attend to any requested service, you also accept and agree to all terms and conditions as set out here forth
• Any reference to an ‘inspection’ is a general term for the appointment to do a thorough evaluation and examination of the installation in accordance with the relevant regulations or by-laws. This is to determine if the existing installation is installed correctly and meets the regulatory requirements. This appointment is chargeable
• Any reference to an ‘inspector’ is a general term for the person who attends to the above mentioned appointment
• Please note that we are contactable after hours to deal with specific emergencies that may arise. Third party claims against us will not be accepted. After Hour contact number: 061 883 4685

 Compliance Inspections, Certificates & Transfer of Property

Compliance related payment options   

• We offer two different payment options for the Compliance Inspections and the Compliance repairs

1. Inspections:

• Grouped discounted rates
  • Set grouped rates for the various inspections if completed all on the same day at the same property.
  • Payment must be made within 24 hours of the inspection invoice being sent and the report/quote will only be released once the payment is received
  • Delayed payments may cause the discount to fall away
• Payment from the proceeds of the sale
  • An undertaking from the transferring attorney is required to ensure that the invoice will be paid on registration of the property
  • The invoice becomes payable immediately if our quotation is declined

2. Repairs:

• Discounted rate:
  • 15% discount included in the quote, which is applicable to upfront EFT payments only
  • A 75% deposit is required before commencement of the work, and remainder is required, along with any other outstanding amounts, before the final certificate/s will be issued
  • Final payment required within 24 hours of final invoice being sent
  • Delayed payments may cause the discount to fall away
  • Failure to pay within 7 days will result in handover process being initiated
• Proceeds of the sale:
  • Full price is applicable for all payments from the proceeds of the sale
  • An undertaking from the transferring attorney is required to ensure that the invoice will be paid on registration of the property
  • When the Proceeds of the sale payment option is chosen, the seller is still liable for the payment should it not be paid on registration via the attorneys
  • Should the transfer of your property take longer than 60 days from the repair invoice and/or issuing of the Certificates of Compliance, the seller will be responsible for the settlement of the account with immediate effect. The account can then no longer be settled by the conveyancing attorneys from the proceeds of the sale.
  • Failure to settle within 7 days after the 60 day window will result in hand over process being initiated

Compliance Inspections and Repairs

• A fee is charged for the inspections that takes place on the relevant installations, and is payable whether our quote is accepted or not
• All inspection fees are based on a standard residential property and include an inspection of up to 1 hour in total at the property
• Larger properties, including commercial and industrial property inspections will be charged per hour (or part thereof), or quoted on after an assessment takes place
• For inspections of properties outside of the general Cape Town area additional travel costs may apply
• Please allow our team members the space and concentration they need during the inspection, you will receive a full report from the office in due course, however the teams are happy to go over a few issues noted on site if there is time
• If the inspection is clear, and the installation is found to be compliant, then the certificate of compliance will be issued at no additional charge, unless stated otherwise
• Any changes to COC’s already issued will be charged at R250.00 per COC / per change
• If the inspector finds that repairs or any work is required to make the installation compliant, a report will be sent to the Client, detailing what the issue is, and the cost to repair same, see payment options for further information. This quote is a notice of non-compliance
• We will only commence with compliance repairs once we have the acceptance of our quote in writing, see more below under General
• Unless the Client has requested otherwise, our inspection and resulting report & quote will only cover the essential issues related to the issuing of the relevant compliance certificate
• It is the Client’s responsibility to inform us if there are any specific requirements that fall into our scope of practice in the Offer to Purchase that we also need to inspect and include in our report
• Defects listed and quoted on are the only known issues at the time of inspection, the quote does not cover any unforeseen or hidden faults. If further faults become apparent during the repairs, we will advise the client accordingly, and cannot issue the certificate until these issues are rectified
• Where inverters and generators are already installed, the certificate we do will be a supplementary COC, and will not cover the inverter / generator. Compliance UnLTD takes no liability or responsibility for the equipment. An initial COC for the existing installation needs to be provided.
• Where there is no COC for an inverter installation, a separate inspection can be arranged at an additional cost, and is not included in the cost of a standard electrical inspection
• Compliance Unltd cannot give a certificate or guarantee on work carried out by another service provider or person. The certificate must be signed by the authorised/registered person who does the work, or Compliance UnLTD’s employees only
• Compliance UnLTD needs access to all rooms, areas, and structures on the property. It is the Client’s responsibility to ensure that full access is provided. Should we have to return to inspect an area that we did not have access to during the inspection appointment, a call out fee will be charged.
• Compliance UnLTD will not dismantle any cover or enclosure surrounding the geyser, nor will we break through trap doors to access the geyser. It is the client’s responsibility to ensure that the electrical and/or plumbing inspector have full access to the geyser
• If the geyser is situated in an area that is not accessible from inside the unit being inspected, it is the Client’s responsibility to provide the information when the booking is confirmed, and to ensure that the necessary arrangements are made for the inspectors to access the geyser to inspect same
• If compliance repairs are required that are not in line with what the Offer To Purchase states, or if fittings or fixtures have to be removed in order to make the installation compliant, it is the client’s responsibility to inform the purchaser, estate agent and transferring attorney. Compliance UnLTD cannot be held liable for any information not disclosed to the above-mentioned parties, or for any changes made that effect the agreement

 Not covered by the compliance inspection, nor part of the certification:

• We can check that an appliance turns on, however the functionality or parts of same are not inspected by us
• The electrical certificate of compliance does not cover: light fittings, light bulbs, maintenance irregularities, load balancing, fixed appliances such as heater towel rails, under floor heating units, aircons, garage/gate motors, stoves, ovens, extractor fans, ceiling fans, geysers etc.
• A Schedule 4 water certificate is not a general plumbing certificate. The Schedule 4 certificate is required by the City Of Cape Town for the property transfer to ensure that no clean water is going to waste. This certification checks that the geyser installation complies with national building regulations, that all pipes are correctly saddled, that terminal water fixtures are correctly secured, that the water meter registers correctly, that no storm water is flowing into the sewerage system and that there is no cross-connection between the potable water supply and any grey water or groundwater system which may be installed.
• The schedule 4 water certificate does not cover: Leaking waste pipes, sewerage, blocked drains, cracked toilet bowls, taps and fittings that leak when in use, water pressure, blocked taps, etc.
• The certificate of conformity for gas installations does not cover: Blocked burners and jets on the appliance, if the igniter does not ignite or incorrectly sized
• The beetle inspection and certificate ensure that no commonly found wood destroying inspects are present and active in the structures of the property, this certificate does not cover any other type of insects such as cockroaches, spiders, ants, etc.

  Rental Properties

• If an agent instructs us to do a quote at a property, or attend to repairs, or any emergency at a property, the owner must be informed prior to us entering the premises, and before any work being attended to. By allowing us onto the property we take this as confirmation that due diligence has been done in this regard
• The agent must provide us with the owner’s authorisation and full name and contact details before we will go ahead with the quoted work
• If payment from the rental has been agreed to by all parties, payment to be made by the 1st of the month from the property rental
• Appliances supplied by us cannot be paid from the rental, they must be paid up-front, before the work commences.
• Replacement of burst geysers can come from the rental/insurance pay outs; however, we have to be informed up front. A deposit might be required at our discretion

 General (applicable to all compliance related and any other work)

• Quotes are valid for seven (7) days, unless stated otherwise
• Prices quoted are for work to be done during normal working hours: Monday to Friday 08:00 until 17:00, excluding public holidays
• After hour fees will be added to the quotation/final invoice for work that cannot be done during normal working hours
• Any estimates given without having visited the site are just an estimate and will be updated accordingly once the team is given access to the site
• Any standstill / delay caused by the Client shall be charged per hour of standstill as per our standard rates
• Missed confirmed appointments will result in the Client being charged in accordance with the time booked
• Written acceptance, of the work quoted on is required from the person responsible for the account before any work can proceed. The following is applicable:
  • Either the signed quote must be returned to us; or a message stating that you accept our quotation and our terms and conditions must be sent (we will provide you with a template for the wording)
  • Let us know which payment option you have chosen (For compliance related work during the transfer of a property only, otherwise COD is always applicable)
  • In the event of the Client being a trust or company, the person accepting/signing on behalf of the trust/company confirms that he/she is duly authorised to enter into the Contract on behalf of the trust/company
  • In the event that only one party gives the go-ahead on a quote, and there are multiple parties involved, the person who gives the go-ahead on the quote agrees and confirms that they are undertaking full payment of the account.
  • Where payment is being made from the proceeds of the sale, and undertaking must be provided as surety of payment

• By accepting our quotation, or paying any money to us, you enter into a binding contract with Compliance UnLTD
• On acceptance of the quote, the materials required will be ordered, should the client thereafter cancel the job a 20% cancellation fee will be charged on the ordered materials
• If the Client would like us to leave the old parts on site, they need to inform us in writing beforehand, otherwise these will be disposed of
• Any changes to the scope of work, as requested by the Client or due to further faults found on the day of the work, will be invoiced accordingly
• Telephonic instructions, as well as requests while on site, are deemed as official orders
• Labour is charged per hour, or part thereof, and a minimum charge of an hour is always applicable
• Time estimates for carrying out and completing the specified work are estimated only and will be charged according to the actual time spent. Should the work take longer than estimated is chargeable on final invoice
• Quotations are subject to change without notice should our suppliers change their prices
• Prices quoted on imported products or parts are subject to exchange rate fluctuations
• For project related work, we require progress payments at each stage of the installation and will be agreed upon before any work commences
• For installations, maintenance and non-project related work, our payment terms are strictly “COD”, with a 75% deposit required before the work commences. Remainder is due within 24 hours of completion.
• All quotes larger than R20 000.00 will require a 85% deposit before materials are ordered and work commences
• All solar inverters and backup quotes require an 85% deposit before materials are ordered and work commences
• Certificates on inverters and generator installations only covers the connection done by us, not the entire installation
• All geyser replacements and quotes will include ensuring that the geyser components and installation is up to the SANS regulations and City of Cape Town By-Laws
• All possible care will be taken; however, we will not be responsible for damages beyond our reasonable control
• Where walls, lights, fittings etc are brittle and old, we will work carefully however Compliance UnLTD will not be held liable for any damage caused while working on these
• Where equipment is painted over, or where cupboards etc. are restricting access, Compliance UnLTD takes no responsibility for damage to, or around, these areas. Example: Where a plug, or DB, is painted over and this equipment has to be removed, causing the removal of paint and/or plaster, we take no responsibility for re-painting
• Where ceiling boards are nailed to the roof rafters, whereby causing them to pop out when moving around the roof space, we will gladly put the nail back in and polyfill same, however it is the clients responsibility to paint thereafter
• Where we are required to chase into walls or floors, we will patch and close as best as we can, but we do not guarantee the plaster work, and we do not paint
• Where trenching is required, our quote assumes the soil is soft and unobstructed – should this not be the case an additional charge will be incurred to cover the extra labour involved
• Where gullies are built up to prevent storm water ingress we are not liable for any flooding in this area, or any structural damage. Should it be found that the area floods after the gully is built up, we will quote to install a pump or soak away, at the clients own cost.
• Where electric fence installations are surrounded by vegetation it is the client’s responsibility to maintain the vegetation to prevent damage to the fence, and to prevent the fence alarm from being activated
• We are not qualified painters, builders, pavers, tilers or carpenters; however, we will endeavour to close and put things back to the best of our ability. Professional services will be for the client’s own cost and arrangement. All services quoted on exclude any carpentry, extensive paving, building, core drilling, plastering, re-decorating, painting and returning walls and/or ceilings to profile.
• In the event that the Client requires such services, Compliance UnLTD will gladly recommend a service provider, however, will not play middle man for the service required. Should exceptions be made to this condition, Compliance UnLTD are indemnified from any claims that may arise from issues resulting from the work undertaken by the aforementioned service provider, and the client will need to take it up with the service provider directly.
• Compliance UnLTD cannot be held liable for any issues resulting from the work done by a third party as recommended by any Compliance UnLTD staff member
• When animals are on the premises where Compliance UnLTD are working, it is the client’s responsibility to keep them away from the service providers that are on the property. Should any animal on site harm the employee or subcontractor, the owner of said animal will be liable for all medical costs
• Compliance UnLTD cannot be held responsible for non-compliance with the regulations if we have not attended to the compliance certificates at the property, the current state of an installation, or previous workmanship not done by us
• All materials used are SABS approved. Should there be a manufacturing fault, whether latent or patent, such defects shall fall under the relevant warranties from the suppliers, from which such materials have been procured. We reserve the right to charge labour to replace such materials
• If the client provides any materials or fittings (only allowed by consent of Compliance UnLTD), Compliance UnLTD cannot be held liable for any issues resulting from the aforementioned material or fitting. If repairs or replacing is required in such event, Compliance UnLTD reserves the right to charge for the time spent and any materials used to rectify
• Until such time that the client has paid all fees and charges in full, ownership of all goods supplied by Compliance Unltd will remain under the ownership of Compliance Unltd, who will have right to re-possess any such goods which have not been paid for
• In the event of non-payment, the client grants Compliance Unltd full authority to pursue legal action, including but not limited to debt recovery proceedings by an external company, and any legal and credit checks. The client agrees to be liable for any legal costs, collection fees, and interest incurred in the process of recovering outstanding amounts.
• Where handover / debt collection processes need to be followed to recoup owed money, the client agrees and gives full consent for credit checks, collection, collation, processing, and storing of such information by the Third Party chosen to collect the debt
• Workmanship is guaranteed for 6 months from date of completion
• Compliance UnLTD cannot be held responsible for issues that occur after the inspection or repairs, or for any faults that are not related to work done by us
• All guarantees fall away if changes are made to the installation by a third party
• All certificates issued become null and void if any changes are made to the installation by a third party
• We reserve the right to modify or discontinue a service without notice at any time
• Any complaints not lodged in writing to our office within 7 days, will not be recognised without merit. Such a claim will be dealt with by us on its merits and subject to manufacture terms
• The Client hereby indemnifies Compliance Unltd in respect of any claim arising from any theft, loss, or damage to any property and/or injury or loss of life to any person arising either directly or indirectly from any act or omission on the part of Compliance Unltd and its employees
• These Terms and Conditions may not be varied unless done so in writing and signed by Compliance UnLTD and the Client.
• We reserve the right in our sole discretion to vary or amend these terms and conditions from time to time
• E&OE (Errors and Omissions Excepted)